Tag: passengers rights

Transport minister, airlines and airport managers to testify about holiday travel mess

From long hours waiting on hold to sleepless nights on airport floors and desperate scrambles to rebook flights and find missing bags, it was a holiday travel season that no one had on their wish list — but that thousands of people got.

Now, Canadians have a chance to hear top travel executives and the federal transport minister explain what went wrong, and what might be done to avoid a repeat.

Leaders from the country’s major airports and airlines are among witnesses set to appear today during an emergency meeting of the House of Commons transportation committee being convened well ahead of Parliament’s return later this month.

The meeting is expected to kick off with a panel of representatives from Air Canada, WestJet and Sunwing Airlines.

Sunwing, a vacation-destination airline, has apologized for leaving hundreds stranded in Mexico after cancelling its flights due to a winter storm that swept across parts of Canada in the lead-up to Christmas Day, and then axing trips out of Saskatchewan until early February due to “extenuating circumstances.”

But it’s not Mother Nature MPs are taking issue with. Rather, it’s the communication — or lack thereof — that companies had with passengers whose plans were upended.

And while Sunwing Airlines president Len Corrado is scheduled to appear, neither Air Canada nor WestJet will be represented by a president or CEO, with the airlines instead sending vice-presidents to testify.

“Canadian travellers who were mistreated by airlines deserve an explanation. The very least that these rich CEOs can do is show up, explain what went wrong and show Canadians how they’re going to do better,” NDP Leader Jagmeet Singh said in a statement to The Canadian Press.

Bloc Québécois transportation critic Julie Vignola echoed that sentiment,

Read the rest

Airlines, airports, transport minister to testify on holiday travel mess at committee

From long hours waiting on hold to sleepless nights on airport floors and desperate scrambles to rebook flights and find missing bags, it was a holiday travel season that no one had on their wish list — but that thousands of people got.

Now, Canadians have a chance to hear top travel executives and the federal transport minister explain what went wrong, and what might be done to avoid a repeat.

Leaders from the country’s major airports and airlines are among witnesses set to appear today during an emergency meeting of the House of Commons transportation committee being convened well ahead of Parliament’s return later this month.

The meeting is expected to kick off with a panel of representatives from Air Canada, WestJet and Sunwing Airlines.

Sunwing, a vacation-destination airline, has apologized for leaving hundreds stranded in Mexico after cancelling its flights due to a winter storm that swept across parts of Canada in the lead-up to Christmas Day, and then axing trips out of Saskatchewan until early February due to “extenuating circumstances.”

But it’s not Mother Nature MPs are taking issue with. Rather, it’s the communication — or lack thereof — that companies had with passengers whose plans were upended.

And while Sunwing Airlines president Len Corrado is scheduled to appear, neither Air Canada nor WestJet will be represented by a president or CEO, with the airlines instead sending vice-presidents to testify.

“Canadian travellers who were mistreated by airlines deserve an explanation. The very least that these rich CEOs can do is show up, explain what went wrong and show Canadians how they’re going to do better,” NDP Leader Jagmeet Singh said in a statement to The Canadian Press.

Bloc Québécois transportation critic Julie Vignola echoed that sentiment, saying in a French statement that their absences demonstrate their limited

Read the rest

Powered by WordPress & Theme by Anders Norén